When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell goods that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period
*Please note that the above-mentioned conditions are only applicable on the purchase of lonely planet's hard bound guides. Our E-books can be returned within 10 days of your purchase. The return will be acceptable only if you do not click on the link to download your purchase/s as once you have downloaded the digital content, it is considered delivered.